Activity+11+by+Jonathan+&+Kliff

To: Charles Mok (position) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 11 March 2008 Subject: Request for advice on the wrong delivery for Order no. 768197 (too long)

Recently, a wrong delivery was supplied to one of our customer. We delivered 1200 Everlong super-long batteries instead of 12000 as requested. The problem causes some emergency situation to the customer.

Can you give me some advice over the situation on how to handle it? Thank you very much for your help and I am looking forward to hearing from you soon.

To: Bruce Chan (position) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 11 March 2008 Subject: Response to the wrong delivery for Order no. 768197 (a little unclear) In response to the complaint (which complaint? which customer?) about the wrong number of goods delivered for the Order no. 768197, I would like to suggest the following reasons and solutions to the situation. A customer has placed an order for 12000 Everlong super-long batteries on 23 February. But the goods were supplied wrongly and 1200 batteries were delivered instead of 12000 requested. The reason leading to the problem might be due to the typing error of the staff responsible for order-taking. The ordered quantity may have been written wrongly as 1200 rather than 12000. I plan to deliver the missing products to the customers by express courier. Also, a discount of 5-15% off could be offered to the customer for the next order. And I would like to have the checking system improved to avoid similar problems from happening.
 * Purpose **
 * Background **
 * Cause **
 * Solution **

(Request approval for your suggestions)