Activity+11+by+Nicky+Wa+and+Jerry+Yuen

To: Charles Mok (position) From: William Lam (Trainee Electronic & Information Engineering Manager) Data: 15 March 2008 Subject: Asking for Advice **__ Asking for the advice __** I want to tell you that recently our company has delivered the wrong number of batteries to a customer. I think the possible cause of this problem is due to the typing error by our company staff. For the solutions, we may deliver missing products by Express Courier and offer 5-15% discount off for next order. Also, we can promise that we will improve our checking systems. Can you give me any advice about the solutions? I hope you can reply to me soon. To: Bruce Chan (Export Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Data: 15 March 2008 Subject: Solutions to our Recent Problem (unclear. What problem?) **__ Solutions to our recent problem __** I am sorry to tell you that our company has recently delivered the wrong number of batteries to a customer (what customer?). The possible cause of this problem is due to the typing error by our staff. I should be grateful if we can deliver missing products by Express Courier and offer 5-15% discount off their next order. Furthermore, we would like to promise to the customer that we will improve our checking systems and ensure that similar problems will not happen again.

(You need to ask approval now)