Activity_11_Keith_and_Albert

To: Charles Mok (position?) Form: William Lam (Trainee Electronic and Information Engineering Manager) Date: 13 Match 2008 Subject: Suggestions for Customer’s Complaint (What's your purpose? Asking for advice) The customer complained that we have delivered a wrong number of batteries. Because of the same orders placed by many companies in the same period, the order is mixed up. I think that we can provide the customer 5% discount off in next order. Also, I think that we can improve the checking systems. What do you think for those possible solutions? (What do you want Charles to do? Reply soon.)
 * 1) ** Problem **
 * 1) ** Possible cause **
 * 1) ** Possible solution **
 * 1) ** Ask for advice **

To: Bruce Chan (Export Manager) Form: William Lam (Trainee Electronic and Information Engineering Manager) Date: 13 Match 2008 Subject: Suggestion Approval for Customer’s Complaint The customer complained that a wrong number of batteries have been delivered. Since there are many companies placed the same products, the order is mixed up. I would like to suggest for the customer to provide 5% discount off in next order and improve the checking systems. Would you approve my suggestions?
 * 1) ** Problem **
 * 1) ** Possible cause **
 * 1) ** Possible solution **
 * 1) ** Ask for permission to implement my ideas **