Activity+12+by+Karen+and+Ernest

To: June Lau (Administration Department) From: Chris Chan (Assistant Electronic & Information engineer) Date: 4 February 2008 Subject: Complaint about Sounds System Exhibition 2008

Hi June

I hope you could give me some advice about the complaint about the Sound System Exhibition 2008.

The writer said some problems appeared at the exhibition. First of all, the problem was that the online registration system was unworkable. The possible cause could be too many people trying to log on which caused the server to be jammed.

Secondly, there was overcrowding in the venue. It was probably a result of an underestimated number of people who wanted to access the exhibition.

The last problem was not enough leaflets to distribute to attendees. Due to the environmentally friendliness, we did not print many leaflets for the attendees.

Do you have any advices for solutions?

I look forward to receiving your reply soon.

Cheers Chris

To: Anne Kong (Manger of Exhibition Services) From: Chris Chan (Assistant Electronic & Information engineer) Date: 6 February 2008 Subject: Complaint about Sounds System Exhibition 2008

Dear Anne Kong,

I have received a complaint letter which was written by Michael Leung about Sounds System Exhibition 2008 at the Fortune Hotel (22-25 January).

First of all, there was a problem of online registration because too many people tried to log on. This caused the server to be jammed. I suggest that we could install more servers to reduce the loads of the servers.

Secondly, it was overcrowding in the venue. It was possible that we underestimated the number of people that wanted to access to exhibition. In my opinion, we might book a bigger venue in the exhibition. And, we could estimate better before the exhibition.

Thirdly, there were not enough leaflets for distributing to attendees. Due to the environmental friendliness of our company, we did not print many leaflets for the attendees. However, we could send him a copy or the online version to Mr Leung.

I hope the above suggestions could be satisfactory.

Yours sincerely, Chris Chan