Activity11_David&Ernest

To: Charles Mok (position) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 24 Oct 2008 Subject: Seek for advice of the complaint from a customer (Order no: 768197) (too long) I’ve received a complaint letter from a customer (which customer?). The customer ordered 12000 batteries. However, only 1200 batteries were delivered to the customer. I am in trouble on this matter. I want to receive your advice as soon as possible.
 * __ Background: __**
 * __ Possible causes: __**
 * 1) typing error
 * 2) mixed up order
 * __ Possible solutions: __**
 * 1) deliver the missing products by express courier
 * 2) provide 5-15% discount off next order
 * 3) improve the checking system

To: Bruce Chan (Export Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 24 Oct 2008 Subject: Actions for Complaint Letter (Order no: 768197) Dear Mr Chan, I would like to explain the complaints from J.Wong (the customer) to you. The complaint happened because of the wrong number batteries delivered to the customer. I think typing errors and mixed up order are the possible causes of this problem. The problem could be solved by delivering the missing products by express courier, providing 5-15% discount off their next order and improving the checking system. I hope you could approve my ideas so that the problem can be solved. Yours sincerely, William Lam Trainee Electronic & Information Engineering Manager