Comproduct+by+Tah,+David+and+Ernest

To: Michelle Li (Trainee Electronic & Information Engineering Manager) From: Chris Chan (Trainee Electronic & Information Engineering Manager) Date: 1st April, 2008 Subject: Complaint letter from customer Hi Michelle, I’ve just received a complaint letter from the customer about malfunctioning computer monitors. I hope you can provide me with some possible solutions. The writer, Jacky Lee, mentioned 3 problems: 1. No response from the sales department by phone or email 2. Poor quality of the monitors 3. Complicated warranty policy of our company I think the first problem was due to the damage on the phone line for a few days. The second problem was due to the fact that our IT staff didn’t properly configure the monitors. And, the final one was caused by our traditional format of warranty documents. Do you have any advice for solutions? Hope to here from you soon. Cheers, Chris To: Anson Cheung (Senior Sales Manager of Comproduct) From: Chris Chan (Trainee Electronic & Information Engineering Manager) Date: 4th April, 2008 Subject: Customer complaint Dear Anson, I have received a complaint concerning the failure of our communication system, malfunctioning computer monitors and the company’s warranty policy. 1. Communication system The problem was due to the damage on the phone line for a few days. For future operations I suggested the installation of a back up phone line to sustain communication in case of failure with the first phone line. 2. Malfunctioning computer monitors This was due to the fact that our IT staff did not properly configure the monitors. I suggest that some IT staff be sent to Jameson Technology to properly configure the malfunctioning monitors. 3. Company’s warranty policy The problem was caused by our traditional format of warranty documents. In order to improve the efficency of signing each document, I recommend using electronic signatures in the future. Finally, we can provide the customer a 10% discount when next he buys our products to maintain goodwill. I hope these suggestions are satisfactory and you can approve these suggestions. Yours sincerely, Chris