Activity12+by+David+&+Kevin

To: June Lau (Assistant Electronic & Information Engineer) From: Chris Wong (Assistant Electronic & Information Engineer) Date: 2 February 2008 Subject: Visitor Complaint Hi June I need for you help. I’ve just received a complaint letter from a visitor of a most recent exhibition. He complained that the online registration facility was unworkable and he spent several hours trying to register. I think the server at that time was overloaded. He also said that the venue was overcrowded. It should be due to our exhibition being so popular of and an under estimation of the number of people. Besides, he mentioned that there were not enough leaflets which was caused by our environmentally friendly scheme. Do you think these reasons are reasonable, and what should I do next? Looking forward to your early reply. Cheers Chris

To: Anne Kong (Manager of Exhibition Services) From: Chris Wong (Assistant Electronic & Information Engineer) Date: 3 February 2008 Subject: Exhibition Visitor Complaint Dear Anne The PR department has received a letter of complaint about the company’s most recent exhibition. There are three problems raised. Firstly, the online registration facility was unworkable. This was due to the server overloaded. I would suggest that more servers should be installed before the next exhibition registration. Secondly, the venue was overcrowded due to the popularity of the exhibition and the under estimation of the number of people. In order to solve this problem, I would suggest booking a bigger venue and having a better estimation next time. Lastly, there were not enough leaflets for the visitors because of our environmentally friendly scheme. I could send the leaflets to the visitors and I think we should provide a online version of the leaflets in the next exhibition. If my suggestions meet your approval, I’ll implement them immediately. Kind regards, Chris