Activity+12+by+Jacqueline,Alan,Tah

To: June Lau (position?) From: Chan Tai Man (position?) Date: 3 February 2008 Subject: Customer Complaint Hi June, I hope you can help me. I’ve received a complaint letter from a customer who is complaining about the exhibition Sound Systems 2008. He said that he was not able to complete online registration via the website. In addition, he also said there was overcrowding at the venue. Moreover, he thought there were not enough leaflets. Can you suggest the causes and the possible solutions to his problems? I don’t know what next to do. I am looking forward to your earliest reply. Regards, Chan Tai Man

To: Anne Kong (Manager of Exhibition Services) From: Chan Tai Man (Assistant Electronic and Information Engineer) Date: 5 February 2008 Subject: Complaint about Sound System 2008

Dear Anne,

I have received a letter concerning the exhibition Sound System 2008 at the Fortune Hotel.

Firstly, the online registration system was unworkable due to the overloading of the server. I recommend the installation of more servers for future exhibitions.

Secondly, there was overcrowding at the venue which was due to the under estimated number of people. I suggest that a bigger venue be booked for the next exhibition.

Lastly, there were not enough leaflets due to the popularity of the exhibition. In future we can prepare more leaflets.

If my suggestions meet your approval, I’ll implement them immediately.

Regards,

Chan Tai Man