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To: Michelle Li (Trainee Electronic and Information Engineering Manager) From: Jonathan Tong (Trainee Electronic and Information Engineering Manager) Date: 28 March 2008 Subject: Complaint from the Jameson Technology I’ve recently received a complaint letter from the Jameson. Can you give me some advice about the following problems? Firstly, he was unable to get any responses when contact us by phone. One of the possible reasons is that our telephone lines had been overloaded since the lines are busy. Perhaps we can increase the number of telephone lines provided for the complaint hotline. For the quality of the monitors, they stated that the screen were unstable and flickering. It seems that they have not yet installed the latest display driver into their computer. And the monitors were nearly impossible to tilt or swivel which may be attributed to the screws being screwed in too tight. Lastly, about the warranty documents, there were over a hundred needed to be signed by them. A possible explanation is that the maintenance department does not realize about the large quantity they have ordered. We may help them to make a form which consists of the warranties for all computers they have ordered. What do you think of my solutions? Looking forward to your reply. Cheers Jonathan

To: Anson Cheung (Senior Sales Manager) From: Jonathan Tong (Trainee Electronic and Information Engineering Manager) Date: 31 March 2008 Subject: Complaint about malfunctioning computer monitors Dear Mr. Cheung, I have received a complaint concerning the malfunctioning computer monitors from Jameson Technology. Please find below the outline of the problems and some suggested solutions. 1. Complaint Hotline The problem with the complaint hotline appears to be due to jamming due to the capacity of our hotline being too small. Therefore, they were unable to contact us by phone. For future, I recommended we should increase the number of hotlines.

2. Malfunctioning Monitors Another problem was that they were unable to adjust the monitors to the preferred angle and position as the screws are screwed in too tight. We can dispatch some of our engineers to adjust the monitors for them. Besides, the flickering and unable screen of the monitors is because of the drivers installed was not up-to-date. We may send them the link to download and install the latest drivers into their computers. 3. Warranty Policy The photocopying or mass endorsement for the warrant documents was not accepted. Over a hundred of documents for the large number of computers they have ordered needed to be signed. It is obvious that the maintenance department were not aware of the large quantity that they have ordered. In future we could make sure a form, which consists of the warranty for all the computers ordered, is provided. If my suggestions meet your approval, I will implement them immediately. Regards, Jonathan Tong