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3. Conclusion The findings clearly indicate that some of our customers are not satisfied with the journey in Silicon Valley. None of the age groups are dissatisfied with the excursion and tour guides. Perhaps the excursions are too hurried, and they only involve shopping. Some feedback reflects that the tour guides are impolite and irresponsible. In addition, the 20-30s age groups are dissatisfied with most part of the services in Silicon Valley. Perhaps one of the reasons is the trip in Silicon Valley is too boring, so that they find that the trip is not exciting.

4 Recommendations After considering the findings the following recommendations are made: 4.1 Given that the participants do not like the excursions, we suggest that the tour can extend the time and do more sightseeing. 4.2 In view of the dissatisfaction with the tour guides, we recommended that the tour guide provided by the company should finish the training about guiding. If the participants are not satisfied with the tourguides, we could request the company to change the guides immediately. 4.3 Since the 20~30s age group reported that they were unhappy in the tour, we suggest some exciting activities should be added to the tour schedule, such as bungee jump.