Reid+and+Alex

To: Charles Mok (position?) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 11 March 2008 Subject: Request Advice For Replying Customer’s Complaint (too long /formal) I hope you can give me some ideas on replying to a customer’s complaint. The customer reported that the number of goods delivered is not correct. I think it might be caused by typing error. Do you think this is possible? And what can I do to deal with this? Please reply when you see this memo.Thanks!

To: Bruce Chan (Export Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 11 March 2008 Subject: Asking for Approval (about what?)

Dear Bruce

I have received a customer complaint about the delivery error. The problem was that the customer (which customer?) ordered 12000 batteries, but only 1200 batteries were received. After investigation, I found that it was due to typing error by our staff. In order to maintain a good relationship between the customer and our company, I suggest giving a 10% discount off for their next order as compensation. I hope to get your approval before replying to the customer. I am looking forward to hearing from you.

Regards William