Comproduct+Answer

From: Sam Wu (Electrical Engineering Trainee Manager) Date: 29 March 2008 Subject: Computer Monitors Problem Hi Michelle
 * To: Michelle Li (Electrical Engineering Trainee Manager)

I’ve just received a letter from Jameson Technology complaining about some computer monitors they bought from us. I hope you can help me deal with it. Apparently there are a couple of problems with the monitors. First they can’t move the monitor and secondly the image is blurred. Do you have any idea what is causing these problems? Perhaps the blurring is due to the cable connector – what do you think?

Also they are unhappy with the paperwork they need to do to complete the warranty. I agree it does seem quite troublesome.

Finally, they are not so pleased with the sales department staff – they haven’t been able to get any reply to their messages. Why do you think that is?

Hope you can get back to me soon.

Cheers Sam

|| To: Anson Cheung (Senior Sales Manager) From: Sam Wu (Electrical Engineering Trainee Manager) Date: 30 March 2008 Subject: Jameson Technology Computer Monitors Dear Anson

I received a letter earlier this week from Jameson Technology commenting on some difficulties they were experiencing with the computer monitors they recently had bought from us.

First they stated that they couldn’t move the monitor and secondly the image was blurred. I believe the first problem is because they have not loosened the holding screw under the monitor, while the blurring is probably a result of a faulty cable between the monitor and computer. I think we should send an engineer to Jameson to test the cables and loosen the holding screws.

In addition to the above, they are dissatisfied with the paperwork required when completing the warranty. I tend to agree that the present process is slightly cumbersome, so perhaps we can move to an online system using RFID technology.

Finally, they remarked that they didn’t get any reply from sales staff after they had left telephone messages. This is probably a result of the temporary staff employed recently, so maybe we should increase their training and also make sure an experienced supervisor is always on duty.

I hope these suggestions are satisfactory and I look forward to your reply.

Regards

Sam ||