HappySoftware+by+Reid+&+Tah

Conclusion The findings shows that the 20s-30s age groups were dissatisfied with the trip, while the 40s-50s age group and the 60s-70s age groups were quite satisfied with the trips. The survey also shows that all age groups were dissatisfied with the tour guides and excursions. In order to raise the satisfaction of the customers, some recommendations are made. Recommendations After investigation of the problems, the following recommendations are made: In view of the fact that the salary of the tour guide is too low, tour guide may be impolite to customers or irresponsible for the job. To improve the quality of the tour guide, salary should be adjusted and training could be provided.
 * 1) Tour guides
 * 1) Excursions