Activity+12+by+Keith+and+Albert

To: June Lau (Trainee Electronic and Information Engineering Manager) From: William Lam (Trainee Electronic and Information Engineering Manager) Date: 5 February 2008 Subject: Customer Problem Hi June I hope you can help me. I’ve just received a letter from Michael Leung complaining about an exhibition. Firstly, the customer said that the online registration was unworkable. I think that there are many people trying to log in to the system at the same time. Secondly, he said that the venue was overcrowded. Since the exhibition was held in public, many people wanted to get some product information in this exhibition. Finally, he said that there were not enough leaflets. I think that the number of people was underestimated. What do you think we should do? Do you have any idea? I am looking forward to your early reply. Cheers William To: Anne Kong (The Manager of Exhibition Services) From: William Lam (Trainee Electronic and Information Engineering Manager) Date: 5 February 2008 Subject: Customer’s Advice Dear Anne I have received a letter from Michael Leung complaining about a recent exhibition. It appears that the online registration was unworkable. This was due to the server overloading. It also appears that the venue was overcrowded. This was caused by the venue being held in public. And, it appears that there were not enough leaflets. This was because the number of people attending was underestimated. In order to solve these problems, can I suggest that we install more servers, book a bigger indoor venue and provide the electronic leaflets? If my suggestions meet your approval, I’ll implement them immediately. Kind regards William