Activity+11+by+Karen,+Jacqueline,+Kevin

To: Charles Mok (Trainee Electronic & Information Engineering Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 12 March 2008 Subject: Customer Complaint from Fortune Goods Hi Charles I hope you can give me some advice. I’ve just received a customer’s complaint about the wrong number of batteries delivered. They said that they ordered 12000 batteries but they received only 1200. Can you think of any possible causes? I think it is a typing error. What do you think we should do? I am looking forward to your reply. Cheers William

To: Bruce Chan (Export Manger) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 13 March 2008 Subject: Order of Fortune Goods Dear Bruce, I have received a complaint letter from Fortune Goods referring to order number 768197 dated on 23 February. Originally, 12000 batteries were ordered but only 1200 were received. This is due to typing error in ordering department. In order to ensure such error does not happen again, I suggest improving our checking system and delivering missing products to Fortune Goods by express courier within two days. Perhaps a 5% discount should be provided in order to keep their goodwill. If my suggestion is considerable, I will carry it out immediately. Regards, William