Activity12+by+Alex+and+Reid

To: June Lau (Administration Department) From: James Pong (Assistant Electronic & Information Engineer) Date: 3 February 2008 Subject: Compliant about Sound Systems Exhibition 2008 Dear June, Hello! I received a compliant letter about the Sound Systems Exhibition 2008. I'd like you to give me some advice on how to reply to the complaint. The complaint is divided into 3 sections: 1. On-line registering 2. Size of the venue 3. Amount of leaflets For the first problem, I think it is due to overloading of our server. Secondly, the lack of space led to serious overcrowding in the venue. Thirdly, because of being environmentally friendly, there were not enough leaflets printed for the attendees in the exhibition. Can you give me some solutions for the above three problems? Also, do you think we should give a discount ticket for the next exhibition? I look forward to hearing from you. Cheers James To: Anne Kong (Exhibition Services Manager) From: James Pong (Assistant Electronic & Information Engineer) Date: 4 February 2008 Subject: Compliant about Sound Systems Exhibition 2008 Dear Anne, I received a compliant letter about the Sound Systems Exhibition 2008. An attendee, Michael Leung, complained about the following three areas: 4. On-line registering 5. Size of the venue 6. Amount of leaflets For the first problem, it is due to overloading of our server. We should install more servers for the next event. Secondly, without the estimation of the attendees, the lack of space led to serious overcrowding in the venue. Therefore, I suggest we should estimate the number of attendees before booking the venue next time. Thirdly, because of being environmentally friendly, there were not enough leaflets printed for the attendees in the exhibition. To solve this, we should provide an online version of the leaflets and product details on our website. I would be grateful if you could approve my suggestions. Finally, do you think we should give a discount ticket to Michael Leung for the next exhibition? I look forward to hearing from you. Regards James