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To: Michelle Li (Trainee Electronic & In formation Engineering Manager) From: Jerry Yuen (Trainee Electronic & In formation Engineering Manager) Date: 27 March 2008 Subject: Customer Problem Hi Michelle I hope you can help me. I’ve received a letter from the Jameson Technology in Hong Kong complaining about their order. They said that the computer sets’ quality which they received is totally different from their order. The device was unstable and flickering. And also the custom complains that no one replies to their call. I think the device may set up wrongly and that there is the error of the custom service department. Also what do you think we should do? (What about the warranty problem?) Looking forward to your early reply. Cheers Jerry To: Anson Cheung (The Senior Sales Manager of Comproduct) From: Jerry Yuen (The Trainee Electronic & Information Engineering Manager) Date: 27 March 2008 Subject: Customer Problem Dear Anson I have received a letter from the Jameson Technology in Hong Kong regarding their order number 0335. It appears that the wrong quality of the device was delivered to them. This may be due to set up device wrongly by the setting department. (unclear) They also complained that no one replied to their phone call. This is becauseof the problem with the custom service department. In order to solve this difficulty, can I suggest that we send some technician to help and set up the device again. Perhaps we should also offer them a 5% discount off their next order to keep their goodwill. If my suggestions meet your approval, I’ll implement them immediately. Best regards Jerry