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To: June Lau (Assistant Electronic and Information Engineer) From: Jonathan Tong (Assistant Electronic and Information Engineer) Date: 2 February, 2008 Subject: Complaint about Sound System Exhibition 2008 Recently, I’ve received a complaint about the exhibition Sound System 2008 that our company held. Please give me some advice over the following problems and solutions mentioned. The possible cause to the problem is that too many people try to log onto the server at the same time. The server was jammed or overloaded. To deal with the problem, we can install more servers. Due to this activity being a public event it was too popular, so the venue we booked was overcrowded during the event. We can book a bigger venue next time instead. To give a hand in the environmental protection, we choose not to print a huge amount of leaflets for our visitors. May be we can use some environmentally friendly material to produce the leaflet, or provide our visitors the online versions of the leaflets.
 * 1. Online Subject Registration Unworkable **
 * 2. Overcrowding in Venue **
 * 3. Not Enough Leaflets **

Looking forward to your reply.

Cheers

Jonathan

To: Anne Kong (Manager of Exhibition Services) From: Jonathan Tong (Assistant Electronic and Information Engineer) Date: 5 February 2008 Subject: Complaint on the Sound System Exhibition 2008

Dear Ms. Kong,

I would like to inform you that we have received complaint about the Sound System Exhibition 2008 we held recently. Below are the problems mentioned by one of the visitors. I would to suggest some solutions to the problem occurred.

The visitor had mentioned, the on-line registration facility was unworkable. The facility did not accept any of the applications. The possible cause to the problem is that there may have been a large amount of people trying to log onto the server at the same time. The server was then jammed or overloaded. The most effective way to solve the problem is that more servers should be installed for this facility mentioned, which can support a higher capacity.
 * 1. Online Subject Registration Unworkable**

The venue was lacking space and serious overcrowding had occurred. The physical safety of the visitors was threatened. Due to this activity being in a public event and being very popular, the venue booked was not large enough for the large amount of visitors. One of the possible solutions to solve the problem is that a bigger venue should be booked instead next time.
 * 2. Overcrowding in Venue**

Leaflets were found to be not enough. All the leaflets had already been taken away when some of the late visitors arrived. In order to give a hand in the environmental protection, a large amount of leaflets had not been prepared for our visitors. It is suggested that some environmental friendly material can be used produce the leaflet next time. Also, an online version of the leaflets can be provided to our visitors too.
 * 3. Not Enough Leaflets**

Thank you very much for paying attention to this matter. If my suggestions meet your approval I will implement them.

Regards

Jonathan