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3. Conclusion The finding shows that all three groups of participants were dissatisfied with the excursions and tour guides. Also, it was clear that the 20s-30s age group were dissatisfied with all aspects in this trip. It can be concluded that the excursions were too hurried and included the shopping only. As for the tour guides, it was possible that they were impolite and irresponsible. Lastly, the trip might be too boring for the younger participants. 4. Recommendations After considering the findings, the following recommendations are made: 4.1 Given that all three groups of people were dissatisfied with the excursions, we suggest that the time of excursions should be extended. The sightseeing time should also be added in the excursions. 4.2 Since the tour guides were impolite and irresponsible, they are recommended to take a training course. Some of them would be changed if no improvement could be seen. 4.3 In the light of the boring trip for the younger participants, some exciting activities should be added such as bungee jumping and visiting the theme parks.