Page+75+Activity+12+By+Nicky+Wa+and+Jerry+Yuen

To: June Lau (position?) From: Jerry Yuen (position?) Date: 4 February 2008 Subject: Asking for Advice Hi June I hope you can help me. I’ve just received a letter of complaint about our company’s most recent exhibition. He said that our online registration system was unworkable. I think it’s due to the workload of the system limitation. We may enhance the width of the broadband. Also he complained about the overcrowding in venue. This is because that we under estimated the number of people. We should book a bigger venue next time. Finally he discovered there were not enough leaflets during the exhibition. I suggest printing more leaflets for sharing to the attendees. What do you think we should do? I’m not quite sure what to do next. Looking forward to your early reply. Cheers Jerry

To: Anne Kong (Manger of Exhibition Server) From: Jerry Yuen (Assistant Electronic and Information Engineer) Date: 6 February 2008 Subject: Asking for Permission to Implement my Solutions

Dear Anne,

I have received a letter of complaint about the company’s most recent exhibition.

He said that our online registration system was unworkable. This may be due to the workload of the system limitation. We may enhance the width of the broadband to solve it.

Moreover, he complained about the overcrowding in the venue. This is because that we under estimated the number of people. We should book a bigger venue next time.

In addition, he said there were not enough leaflets during the exhibition. This is due to us being environmentally friendly. We suggest sending him copy of online versions.

If my suggestions meet you’re approval, I’ll implement them immediately.

Kind regards

Jerry