Activity+11+by+Leo+and+Alki

Memo:

To: Charles Mok (position) From: William Lam(Trainee Electronic & Information Engineering Manager) Date: 11 March 2008 Subject: Re: Complaint by Everlong Batteries

I have to draw your attention to the complaint of wrong delivery about Fortune Goods and ask for some advice.
 * 1) Purpose

The wrong number of batteries were delivered. We received an order for 12000 Everlong super-long batteries from Fortune Goods on 23 February. However, they complained that they have received only 1200 batteries.
 * 1) Problem

Wrong delivery maybe due to the following reasons:
 * 1) Possible Cause
 * 1) Typing error of the order form
 * 2) Mixed up order with other company
 * 3) Lost during transportation

We can deliver missing products by express courier, offer some discount off in the next order and improve checking systems
 * 1) Possible Solution

(What do you want Charles to do?)

Email: To: Bruce Chan (Export Manger) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 11 March 2008 Subject: Re: Complaint by Everlong Batteries

1. Purpose I would like to draw your attention to the complaint on wrong delivery about Fortune Goods and ask for some solutions. (in the email you need to give solutions and ask for permission to implement them)

2. Problem The wrong number of batteries were delivered. We received an order for 12000 Everlong super-long batteries from Fortune Goods on 23 February. However, they complained that they have received only 1200 batteries.

Wrong delivery maybe due to the following reasons: a.  Typing error of the order form
 * 1) Possible Cause
 * 1) Mixed up order with other company
 * 2) Lost during transportation

We would deliver missing products by express courier, offer some discount off in the next order and improve checking systems
 * 1) Possible Solution

(You need to request permission now to implement your solution)