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3 Conclusion It can be concluded that participants in 20s-30s age group are most dissatisfied with the service and excursions as well as the service of tour guides. It is necessary to improve all of these areas.

4 Recommendations After considering the Findings the following recommendations are made:

4.1 Given that participants are seeking more time on the day trip, we suggest increasing the time of sightseeing and reducing the time of shopping.

4.2 In view of the fact that tour guides were impolite and irresponsible, we may hold some training section for them. If their behaviors have not changed, we should change the tour guides.

4.3 Since 20s-30s age groups dissatisfied with the boring trip, some exciting activities such as bungee jumping may be added to the schedule.