Comproduct+by+Albert+and+Keith

To: Michelle Li (Trainee Electronic & Information Engineering Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 1 April, 2008 Subject: Customer Problems

Hi Michelle

I hope you can help me. I’ve just received a letter from Jameson Technology complaining about our service and their orders.

They said that they have contacted us many times, but there has been no reply. I think the staff in charge of the monitors was on holiday.

Also, they have complained that the quality of the monitors is very poor. Since the monitors are made from India, our staff cannot frequently manage the quality.

On the other hand, they think the process of registering the warranty is very complicated. I think the process of warranty service is just upgraded last week so the customer can now register online.

Do you have any advice for those other problems? Looking forward to your early reply.

Cheers

William

To: Anson Cheung (Senior Sales Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 2 April, 2008 Subject: Jameson Technology Order Dear Anson

I have received a letter from Jameson Technology regarding their order number 0335.

They have complained that although they have contacted us many times, they have not got any response. I think that the staff who are responsible for the monitor was on holiday so he cannot give any response. Can I suggest that we employ one to two more staff responsible for monitors?

Furthermore, the customer complained about the quality of the monitors. The monitors are made in India. Therefore, our staff could not often control the quality. Can I suggest that technicians repair the monitors?

Finally, they complained that the warranty policy is complicated. This was due to the warranty service is just upgraded recently. Can I suggest that the customer use the new warranty service?

If my suggestions meet your approval, I’ll implement them immediately.

Kind regards

William